Protecting Your Privacy

Some locations on True Health New Mexico’s websites have special provisions for a more secure environment in which we can exchange information with you. At each of these locations, we will give you appropriate instructions.

When you visit our website, we collect certain information that does not identify you personally, but provides us with usage data, such as the number of visitors we receive or what pages are visited most often. This data helps us to analyze and improve the usefulness of the information we provide at these websites.

Like most commercial website owners, we may use “cookie” technology. A cookie is an element of data that a website can send to your browser when you link to that website. A cookie is not a computer program and has no ability to read data residing on your computer or instruct it to perform any step or function. By assigning a unique data element to each visitor, the website is able to recognize repeat users, track usage patterns, and better serve you when you return to that site. The cookie does not extract other personal information about you.

We may also use “client-side page tagging,” which uses code on each page to write certain information about the page and the visitor to a log when a page is opened by your web browser. Tagging does result in a JavaScript program running on your computer, but it is limited to providing information about the page that you are requesting and the configuration of your browser. It will not read any of your data files, or execute any additional programs. It does not extract any personal information about you. You can prevent tagging by disabling JavaScript in your browser, but that may prevent you from using all of our website’s functions.

You may contact us if you have comments or questions about our website. We will share your comments and questions with those staff members most capable of addressing your questions and concerns.

Please note that your email, like most non-encrypted Internet email communications, may be accessed and viewed by other Internet users, without your knowledge and permission, while in transit to us. To protect your privacy, please do not use email to communicate information to us that you consider confidential. Instead, you may call Customer Service toll-free at 1-844-508-4677.

Download a copy of the True Health New Mexico privacy statement here.

True Health New Mexico will not collect personal information about you from our sites unless you provide us that information voluntarily. Any non-public personal information that you may provide via our sites will be used solely for the purpose stated on the page where it is collected. You may update the information that you provide to us either by contacting Customer Service or, if applicable, by updating your profile online. True Health New Mexico will not sell, license, transmit or disclose this information outside of True Health New Mexico and its partner companies unless (a) expressly authorized by you, (b) necessary to enable True Health New Mexico partners or agents to perform certain functions for us, or (c) required or permitted by law. In all cases, we will disclose the information consistent with applicable laws and regulations and we will require the recipient to protect the information and use it only for the purpose it was provided.

By “personal information,” we mean data that is unique to an individual, such as a name, address, Social Security number, e-mail address, or telephone number. From time to time, we may request personal information from you at our sites in order to deliver requested materials to you, respond to your questions, or deliver a product or service.