Contact Us

Call True Health New Mexico

Customer Service: 1-844-508-4677
Monday through Friday, 8:00 a.m. to 5:00 p.m.

Contact True Health New Mexico*

Federal Employee Health Benefits (FEHB) Program members, please fill out the contact form at the bottom of our Federal Employees page.

*Please note: The form above should be used only for general questions and comments. Please do not use this form to file an appeal or grievance.

Send a Secure Message to True Health New Mexico

Click here to access the True Health Secure Messaging Portal.

True Health New Mexico Pharmacy Services

Customer Service: 1-866-341-8561

True Health New Mexico Care Connect Line (Nurse Advice Line)

1-844-308-2552

TTY Services

1-800-659-8331

Sales

(505) 322-2360  or 1-855-808-3568  (toll-free)

Appeal and Grievance Submissions

Email: Member-A-and-G@truehealthnewmexico.com
Fax: 1-800-747-9132 , Attn: Appeal and Grievance Department

Compliance Hotline

1-855-882-3904  (toll-free) or (505) 492-2057, extension 157 (local)

Fraud, Waste, and Abuse Hotline

1-855-882-3903  (toll-free) or (505) 492-2058  , extension 156 (local)

True Health New Mexico

2440 Louisiana Blvd. NE, Suite 601
Albuquerque, NM 87110

Headquarters: (505) 633-8020 

Fax: 1-866-231-1344 

Human Resources

(505) 633-8020 extension 172