Contact Us

Call True Health New Mexico

Customer Service: 1-844-508-4677
Monday through Friday, 8:00 a.m. to 5:00 p.m.

Contact True Health New Mexico*

Federal Employee Health Benefits (FEHB) Program members, please fill out the contact form at the bottom of our Federal Employees page.

Need to send personal health information securely? Please use our Secure Portal.

*Please note: The form above should be used only for general questions and comments. Please do not use this form to file an appeal or grievance.

Send a Secure Message to True Health New Mexico

Click here to access the True Health Secure Messaging Portal.

True Health New Mexico Pharmacy Services

Customer Service: 1-866-341-8561 

True Health New Mexico Care Connect Line (Nurse Advice Line)

1-844-308-2552

TTY Services

1-800-659-8331

Sales

(505) 322-2360  or 1-855-808-3568  (toll-free)

Appeals and Grievances Submissions

Email: Member-A-and-G@truehealthnewmexico.com
Fax: 1-800-747-9132 , Attn: Appeal and Grievance Department

Compliance Hotline

1-855-882-3904  (toll-free) or (505) 492-2057, extension 157 (local)

Fraud, Waste, and Abuse Hotline

1-855-882-3903  (toll-free) or (505) 492-2058  , extension 156 (local)

Human Resources

(505) 633-8020 extension 172