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Quality Improvement Program: Members

True Commitment to You

True Health New Mexico is committed to providing a high degree of quality care and services for our members. As a result, the Quality Improvement Program (QIP) is designed to systematically monitor, evaluate, and improve all areas of the health plan.

Mission

To improve members’ health status, optimize health outcomes, and ensure a high degree of quality care and services are delivered.

Vision

All True Health New Mexico members achieve the quality of life they want to have.

Quality Improvement Program Priorities
  • Maintaining national and state quality standards
  • Clinical quality measurement and improvement
  • Population health management
  • Member and engagement and satisfaction
Participating in the Quality Improvement Program

True Health New Mexico invites all members to participate in the QIP by obtaining all recommended screenings. You can learn more about preventive screenings on our Preventive Health Screenings page. We also publish preventive health screening reminders in our member newsletter, which we mail three times per year.

Members who are identified to have gaps in care (who need recommended screenings) will receive reminders about the care they may need by mail, by phone, or from their primary card providers. 

What We Do

The True Health New Mexico QIP is an important part of your health plan. True Health New Mexico is committed to the development, implementation, administration, and monitoring of initiatives designed to promote a healthier population.

True Health New Mexico Collects and evaluates data on Healthcare Effectiveness Data and Information Set (HEDIS®) measures. This set of measures helps us understand how we are doing year over year and helps us design improvement projects to improve the health of our members.

Member Experience

We partner with a National Committee for Quality Assurance (NCQA) certified vendor to evaluate how satisfied our members are with their health plan and our provider network. We also focus on member satisfaction by inviting members to take our Net Promoter Score surveys.

Care Management

We have multidisciplinary staff that helps our members manage their chronic conditions, coordinate their care, and follow up after hospitalizations. We set care management measures and evaluate them every year to ensure we are providing the best care management in New Mexico.

Pharmacy

We partner with CVS to make sure our members are receiving the right dose of their medications, are adhering to those medications, and are educated on how to take medications properly.

Health and Wellness

We partner with community health workers and first responders to help our members learn how to care for themselves after a major healthcare event, such as a surgery or diagnosis.