Providers / Physicians
Provider Portal:*
*Please use Google Chrome to access the portal.
Log in to:
Check Eligibility
View Claims Data
Submit Prior Authorizations
Providers Welcomed (and Applauded) Here
As a physician-led organization, we understand the challenges providers face. (And working with an insurance company shouldn’t be one of them.) That’s why we’re committed to supporting the important work of improving your patients’ health, every day.
Scroll down the page to view all of our provider resources and information.
Provider Services Representatives
| Shedeh Hale | Director of Provider Services | shale@truehealthnewmexico.com |
| Antionette Sanchez | Albuquerque and the border communities | asanchez@truehealthnewmexico.com (505) 492-2073 |
| Elicia Marquez | All communities in NM except Albuquerque | emarquez@truehealthnewmexico.com (505) 456-2110, ext. 115 |
| Christine Herman | Credentialing, all locations | credentialing@truehealthnewmexico.com |
| Victoria Chavez | Credentialing, all locations | credentialing@truehealthnewmexico.com |
| Provider Services | Contracting, all locations | contracting@truehealthnewmexico.com |
- General provider services inquiries: provider.services@truehealthnewmexico.com or
1-844-508-4677
Contracting with Us
If contracting with us sounds appealing, let’s do it! Download, complete, and submit our Letter of Interest form.
Provider Handbook
We update our Provider Handbook throughout the year so you can always find the most up-to-date policies and forms.
Prior Authorization Requests
Learn how to submit prior authorization requests and which services require prior authorization.
Provider Forms & Resources
Download forms you need to serve our members, find healthcare resources and tools, and more.
Pharmacy/ Formulary
View our lists of covered drugs for all benefit plans and learn more about our pharmacy programs.
Provider Reimbursement Policy
Learn the details about how we reimburse our contracted providers.