Providers / Physicians
Provider Portal:
Log in to:
Check Eligibility
View Claims Data
Submit Prior Authorizations
Want help navigating our new website? Watch our video tour.
Providers Welcomed (and Applauded) Here
As a physician-led organization, we understand the challenges providers face. (And working with an insurance company shouldn’t be one of them.) That’s why we’re committed to supporting the important work of improving your patients’ health, every day.
Contracting with Us
If contracting with us sounds appealing, let’s do it! Download, complete, and submit this Letter of Interest form.
Provider Handbook
We update our Provider Handbook throughout the year so you can always find the most up-to-date policies and forms.
Prior Authorization Requests
Learn how to submit prior authorization requests and which services require prior authorization.
Provider Forms & Resources
Download forms you need to serve our members, find healthcare resources and tools, and more.
Pharmacy/ Formulary
View our lists of covered drugs for all benefit plans and learn more about our pharmacy programs.
Provider Reimbursement Policy
Learn more about how we reimburse our contracted providers.
Provider Services Representatives
| Shedeh Hale | Director of Provider Services | shale@truehealthnewmexico.com | |
| Norma Ray | Albuquerque and the border communities | nray@truehealthnewmexico.com | |
| Brenda Chavez | New Mexico, excluding Albuquerque | bchavez@truehealthnewmexico.com | |
| Jeri Scott | Credentialing, all locations | credentialing@truehealthnewmexico.com | |
| Christine Herman | Credentialing, all locations | credentialing@truehealthnewmexico.com | |
| Ed Gonzalez | Contracting, all locations | egonzalez@truehealthnewmexico.com |
- General provider services inquiries: provider.services@truehealthnewmexico.com
- General contracting inquiries: contracting@truehealthnewmexico.com