Providers / Physicians

Want help navigating our new website? Watch our video tour. 

Providers Welcomed (and Applauded) Here

As a physician-led organization, we understand the challenges providers face. (And working with an insurance company shouldn’t be one of them.) That’s why we’re committed to supporting the important work of improving your patients’ health, every day.

Contracting with Us

If contracting with us sounds appealing, let’s do it! Download, complete, and submit this Letter of Interest form.

Provider Handbook

We update our Provider Handbook throughout the year so you can always find the most up-to-date policies and forms. 

Prior Authorization Requests

Learn how to submit prior authorization requests and which services require prior authorization.

Provider Forms & Resources

Download forms you need to serve our members, find healthcare resources and tools, and more.

Pharmacy/ Formulary

View our lists of covered drugs for all benefit plans and learn more about our pharmacy programs.

Provider Reimbursement Policy

Learn more about how we reimburse our contracted providers.

Provider Services Representatives
Shedeh Hale Director of Provider Services shale@truehealthnewmexico.com
Norma Ray Albuquerque and the border communities nray@truehealthnewmexico.com
Brenda Chavez New Mexico, excluding Albuquerque bchavez@truehealthnewmexico.com
Jeri Scott Credentialing, all locations jescott@truehealthnewmexico.com