True Health New Mexico Provider Fax Blasts
In this section you will find our most recent faxes sent to contracted providers.
Changes to prior authorization requirements for habilitative and rehabilitative services – April 25, 2018
True Health New Mexico changes to management of infused drugs through the medical benefit – March 1, 2018
HealthXnet®: An Eligibility Inquiry Tool for Providers
True Health New Mexico is pleased to partner with HealthXnet to allow our contracted providers to verify members' eligibility and benefits efficiently and accurately.
To learn more about HealthXnet, start a free 30-day trial, sign up, and log in, please visit the HealthXnet home page.
Cultural Diversity Resources for Providers
National Standards for Culturally and Linguistically Appropriate Services (CLAS) in Health and Healthcare
CLAS is a way to improve the quality of services provided to all individuals, which will ultimately help reduce health disparities and achieve health equity. CLAS is about respect and responsiveness: Respect the whole individual and respond to the individual’s health needs and preferences. The National CLAS Standards are a set of 15 action steps intended to advance health equity, improve quality, and help eliminate health care disparities by providing a blueprint for individuals and healthcare organizations to implement culturally and linguistically appropriate services. https://www.thinkculturalhealth.hhs.gov/clas
Best Practices for Working with a Medical Interpreter
Working in the medical field, you’ve surely seen the need for an interpreter at least once in a while, if not every day. Fortunately, many clinics now make sure this type of professional is available to help doctors and patients communicate. If you’re not yet used to having a medical interpreter in the office with you, here’s how to get familiar with this situation so you and your patients can benefit from interpreting services right away. https://www.accreditedlanguage.com/2017/01/09/best-practices-for-working-with-a-medical-interpreter/
A Physician's Practical Guide to Culturally Competent Care
This e-learning program will equip health care providers with competencies that will enable them to better treat the increasingly diverse U.S. population. https://cccm.thinkculturalhealth.hhs.gov/
HRSA: Culture, Language, and Health Literacy
Effective health communication is as important to healthcare as clinical skill. To improve individual health and build healthy communities, healthcare providers need to recognize and address the unique culture, language and health literacy of diverse consumers and communities. http://www.hrsa.gov/culturalcompetence/index.html
American Indian and Alaska Native Culture Card: A Guide to Build Cultural Awareness
Intended to enhance cultural competence when serving American Indian and Alaska Native communities. Covers regional differences, cultural customs, spirituality, communication styles, the role of veterans and the elderly, and health disparities, such as suicide. http://store.samhsa.gov/shin/content//SMA08-4354/SMA08-4354.pdf
Multicultural Health Care: A Quality Improvement Guide
Culturally and Linguistically Appropriate Services (CLAS) Toolkit
LGBT Health Issues: An Overview of Disparities and the Need for Understanding
Research suggests that LGBT individuals face health disparities linked to societal stigma, discrimination, and denial of their civil and human rights. Discrimination against LGBT persons has been associated with high rates of psychiatric disorders, substance abuse, and suicide. Experiences of violence and victimization are frequent for LGBT individuals, and have long-lasting effects on the individual and the community. Personal, family, and social acceptance of sexual orientation and gender identity affects the mental health and personal safety of LGBT individuals. https://www.healthypeople.gov/2020/topics-objectives/topic/lesbian-gay-bisexual-and-transgender-health