Prior Authorization Requests
Important Provider Notice: Utilization Management Team Will Extend Dates of Service for Approved PA Requests
April 24, 2020 – The Office of the Superintendent of Insurance has asked health insurers to minimize prior authorization requirements for COVID-19 testing and related treatment. Consistent with that request, our Utilization Management (UM) team will extend the dates of service for a prior authorization request approved for a service that was delayed or cancelled due to COVID-19.
For Services Covered under the Medical Benefit
You may begin prior authorization requests in one of two ways:
- Download and complete the Prior Authorization Request Form (new for 2020) and fax it to 1-866-446-3774.
Need Help Submitting Prior Authorizations via Our Provider Portals?
- Contact the Application Support Team by email at firstname.lastname@example.org or by phone at 1-888-959-4031.
- Identifi Health Plan enhancement: Users now can view authorization requests where the National Provider Identifiers (NPIs) they have access to are listed as the Rendering or Attending provider in addition to Requesting. For details, please view this slide deck.
Urgent and After-Hours Prior Authorization Requests
- To submit an urgent after-hours prior authorization request, please call our Customer Care Center at 1-844-508-4677 and follow the prompts to reach the after-hours prior authorization nurse.
- After-hours requests must be submitted verbally and be urgent in nature. We will process routine prior authorization requests during regular business hours.