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Pay My Bill

Do you pay your bill online?

We have switched vendors for online premium payments. If you formerly paid your bill online with E-Bill Express, you will need to set up a new account with InstaMed. Please read this important notice.

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Having trouble paying your premium because of the COVID-19 pandemic?

How to Pay Your Bill: Individual/Family Plan Members Only
Important! Please Read First
  1. Please do not pay your bill until you have received an invoice. If you try to make a payment before we have sent you an invoice – online, by phone, or by check – our systems will not accept your payment.
  2. We appreciate your promptness in paying your bill. We are working as quickly as possible to process the high volume of enrollment and re-enrollment files. Once we have your enrollment/re-enrollment file processed, we will create your invoice and send it to you.
  3. You will have 15 days from the due date of your bill to make payment before any past-due notice is sent.
  4. Once we receive your payment, it can take 24 to 48 hours for your payment to be posted to your account.

Do you have questions about paying your bill? Our Frequently Asked Questions document can save you a phone call.

Pay Online
  • Pay online with InstaMed.
  • Please use one of the following recommended browsers: Google Chrome, Firefox, Edge, IE 11.
  • NOTE: If you are having problems logging in to your InstaMed account, follow the instructions on the screen. You must enter your group ID and subscriber ID as shown on the screen, separated by two dashes and no spaces.

Pay by Phone
Pay by Automated Bank Withdrawal
  • To set up automatic payment withdrawals online, please click on the InstaMed link above.
  • If you would like True Health New Mexico to set up your automatic payment withdrawals, please complete an individual authorization form.
  • Mail your completed form to True Health New Mexico, Attn: Finance, P.O. Box 37200, Albuquerque, NM 87176.
Pay by Check or Money Order
  • After you receive your bill, please mail your check to True Health New Mexico, P.O. Box 913133, Denver, CO 80291-3133.
  • If you have not received a bill, please call 1-844-508-4677.
How to Pay Your Bill: Employer Groups Only
Important! Please Read First
  1. We appreciate your promptness in paying your bill. We are working as quickly as possible to process the high volume of enrollment and re-enrollment files. Once we have your enrollment/re-enrollment file processed, we will create your invoice and send it to you.
  2. You will have 20 days from the due date of your bill to make payment before any past-due notice is sent.
  3. Once we receive your payment, it can take 24 to 48 hours for your payments to be posted to your account.
Pay Online
Pay by Automated Bank Withdrawal
  • To set up automatic payment withdrawals online, please click on the InstaMed link above.
  • If you would like True Health New Mexico to set up your automatic payment withdrawals, please complete an employer group authorization form.
  • Mail your completed form to True Health New Mexico, Attn: Finance, P.O. Box 37200, Albuquerque, NM 87176.
Pay by Check
  • After you receive your bill, please mail your check to True Health New Mexico, P.O. Box 913133, Denver, CO 80291-3133.
  • If you have not received a bill, please call 1-844-508-4677.