Important Notes for Individual/Family Plan Members and Employer Groups

1. Please do not pay your bill until you have received an invoice. If you try to make a payment before we have sent you an invoice – either online, by phone, by check, or by cash – our systems will not accept your payment.
2. We appreciate your promptness in paying your bill. We are working as quickly as possible to process the high volume of enrollment and re-enrollment files. Once we have your enrollment/re-enrollment file processed, we will create your invoice and send it to you.
3. You will have 10 days from the receipt of your bill to make payment before any past-due notice is sent.
4. It can take 48 to 72 hours for your payments to be posted to your account.

• If you have not received a bill, please call 1-844-508-4677.

Payment Options for Employer Groups Only

Online

• Pay online with E-Bill Express.
• Please use one of the following recommended browsers: Google Chrome, Firefox, Edge, IE 11.

Phone

• Call 1-844-391-0715. Select option 2, then option 2 again.
• Please note: We expect a high call volume during the first few weeks of January. If you leave a message for us, we will return your call within two business days. Thank you for your patience.

Automated Bank Withdrawal

• If you want your payment automatically withdrawn from your bank account each month, you must complete an authorization form for employer groups.
• Mail your completed form to True Health New Mexico, Attn: Finance, P.O. Box 37200, Albuquerque, NM 87176.

• If you have not received a bill, please call 1-844-508-4677.