Pay My Bill

Please do not pay your bill until you have received an invoice. If you try to make a payment before we have sent you an invoice – online, by phone, or by check – our systems will not accept your payment.
We appreciate your promptness in paying your bill. We are working as quickly as possible to process the high volume of enrollment and re-enrollment files. Once we have your enrollment/re-enrollment file processed, we will create your invoice and send it to you.
You will have 15 days from the due date of your bill to make payment before any past-due notice is sent.
Once we receive your payment, it can take 24 to 48 hours for your payment to be posted to your account.

Do you have questions about paying your bill? Our Frequently Asked Questions document can save you a phone call.

Pay via your member portal.
Pay online with InstaMed.
Please use one of the following recommended browsers: Google Chrome, Firefox, Edge, IE 11.
NOTE: If you are having problems logging in to your InstaMed account, follow the instructions on the screen. You must enter your group ID and subscriber ID as shown on the screen, separated by two dashes and no spaces.

To set up automatic payment withdrawals online, please click on the InstaMed link above.
If you would like True Health New Mexico to set up your automatic payment withdrawals, please complete an individual authorization form.
Mail your completed form to True Health New Mexico, Attn: Finance, P.O. Box 37200, Albuquerque, NM 87176.
NOTE: When your policy ends, you are responsible for making sure you remove your automatic payment. You can do that by calling Customer Service at the number below or logging in to your InstaMed account at the link above and removing your automatic payment.

After you receive your bill, please mail your check to True Health New Mexico, P.O. Box 913133, Denver, CO 80291-3133.
If you have not received a bill, please call 1-844-508-4677.

We appreciate your promptness in paying your bill. We are working as quickly as possible to process the high volume of enrollment and re-enrollment files. Once we have your enrollment/re-enrollment file processed, we will create your invoice and send it to you.
You will have 20 days from the due date of your bill to make payment before any past-due notice is sent.
Once we receive your payment, it can take 24 to 48 hours for your payments to be posted to your account.

Pay online with InstaMed.
Please use one of the following recommended browsers: Google Chrome, Firefox, Edge, IE 11.

To set up automatic payment withdrawals online, please click on the InstaMed link above.
If you would like True Health New Mexico to set up your automatic payment withdrawals, please complete an employer group authorization form.
Mail your completed form to True Health New Mexico, Attn: Finance, P.O. Box 37200, Albuquerque, NM 87176.

After you receive your bill, please mail your check to True Health New Mexico, P.O. Box 913133, Denver, CO 80291-3133.
If you have not received a bill, please call 1-844-508-4677.