Members

Member Portal

Log in for:

ID Cards

Plan-Specific Documents

Claims Data

Prior Authorization Status

Health Resources

Health Risk Assessment

Fitbit True Wellness Program

Want help navigating our new website? Watch our video tour.

Be True to Your Health

The very best way to get the most out of your True Health New Mexico coverage is to create an account and log in. This gives you access to your summary of benefits, coverage details and cost-sharing amounts and much more. Plus, you have complete access to all the healthcare programs and resources covered by your plan.

Once you create an account, you can:

  • View and print an ID card
  • Find a provider
  • Review your claims and prior authorization status
  • View your essential insurance coverage documents
  • Link to other resources

Individual and Family Members: Renew or Change Your Coverage for 2021

We Might Contact You to Ensure You're Receiving the Care You Need

Your health and wellness are very important to us, and we do regular outreach to ensure you are receiving the healthcare services you need. Some of this outreach may include:

  • A phone call from a pharmacist about our medication therapy management program.
  • A phone call and letter offering an in-home or telehealth visit to assess your overall health.
  • A phone call and letter offering members with diabetes an in-home diabetic eye exam.

While this outreach doesn’t replace a doctor’s care, it can help fill some gaps.

These services are available at no cost to you, and they will not affect your True Health New Mexico benefits, cost-sharing amounts, or premiums.

You are never obligated to take part in any of these services. If you would like to opt out, just tell the caller, and we will put you on a do-not-call list.

Are You a Member of One of Our Large Employer-Offered Plans?
  • Albuquerque Public Schools members, find your page here.
  • Federal employee members, find your page here.

Pharmacy

Pharmacy benefits and programs to support your health.

Care Management

Expert guidance to help you manage complex or chronic health conditions.

Health and Wellness

Tools and programs to help you live a healthier, happier life.

“Sunny505 has been with True Health New Mexico since its inception. Our team loves many of the unique plan benefits, including zero deductibles for preventive services as well as for behavioral health and behavioral health prescriptions. We love True Health New Mexico – and I can’t say that I’ve ever said that about my health insurance company.”

Joanie Griffin, CEO, Sunny505