Behavioral Health

Having a Behavioral Health Crisis?

New Mexico Crisis and Access Line:
1-855-662-7474

New Mexico Peer-to-Peer Warmline:
1-855-466-7100

National Suicide Prevention Lifeline:
1-800-273-8255

Agora Crisis Center or call:
1-855-505-4505

Mind-Body Health

At True Health New Mexico, we believe in the concept of patient-centered coordinated care and in working with a network of healthcare providers focused on keeping you healthy and out of the hospital.

Looking for a Behavioral Health Provider Near You?

Search for an in-network behavioral health provider here. If you are unable to locate a specific provider, have questions about the providers you will see, or need assistance with the provider directory search, please call us at 1-844-508-4677. We will be happy to assist you.

Most of our plans offer a $0 copay* for inpatient and outpatient behavioral and mental health services, including certain medications from participating pharmacies.

*The $0 copay for behavioral/mental health services does not apply to our HDHP plans.

Doctor on Demand Live Video Visits

Most True Health New Mexico members* can access short-term behavioral healthcare via Doctor on Demand. Schedule a confidential video visit with a licensed, in-network therapist from the comfort of your home. Doctor on Demand therapists can help you find solutions to depression, anxiety, workplace stress, addictions, and more. Learn more on our Telehealth page.

*Most True Health New Mexico plans include this service at no cost. For high-deductible health plan (HDHP) members, the applicable copay or coinsurance will apply until you meet your deductible. Visit our Telehealth page for more information on your cost at the time of service.

$0 Behavioral Health Medications*

We are committed to removing barriers to access for behavioral health services. Effective January 1, 2022, certain behavioral health medications will be covered at a $0 member cost-share. You can find the list of $0 behavioral health medications in the preface of the formularies on our Pharmacy page. Some coverage restrictions may apply.

Things to Consider when Seeking Behavioral Health Services

The information below provides tips on seeking behavioral healthcare.

Different Types of Behavioral Health Providers

Behavioral health providers are specially trained healthcare professionals. They diagnose and treat behavioral health conditions. The services they offer depend on their training and specialty. Some behavioral health providers may specialize in certain areas, such as depression, substance misuse, marriage, and/or family therapy. They may work in different settings, like private practice, hospitals, community agencies, or other facilities. It’s a good idea to ask the provider questions about their specialty before making an appointment.

Psychiatrist (MD, DO): A medical doctor (physician) with special training in the diagnosis and treatment of mental and emotional illnesses. Like other doctors, psychiatrists can prescribe medication.
Psychologist (PhD, PsyD): A provider trained in psychology, a science that deals with thoughts, emotions, and behaviors. Psychologists diagnose and treat a number of behavioral health disorders. They provide counseling one-on-one or in a group setting. They cannot prescribe medication unless they are licensed to do so.
Master’s-Prepared (LPCC, LMFT, LCSW, LPAT, etc.): These persons can diagnose mental and emotional illnesses and provide individual and group counseling. In addition, they provide assessments, psychological counseling, and a range of other services, depending on their licensing and training. They may work with another provider who can prescribe medication, if needed.

What to Consider When Looking for a Provider

Your concern or condition. Most behavioral health providers treat a range of conditions. However, one with a specialized focus may be more suited to your needs. In general, the more severe your symptoms or complex your diagnosis, the more skill and training you need. This often means specialized training after the master’s or doctoral level.
Whether you need medications, counseling, or both. Most behavioral health providers are not licensed to prescribe medications. You may need to see more than one behavioral health provider; for example, a psychiatrist to manage your medications and a psychologist or another mental health provider for counseling.
If the provider is in our network. You can search for in-network behavioral health providers in our provider directory (see Find a Doctor near the top of this page).

Tips for Your First Visit

Ask as many questions as you need to. Finding the right match is key to setting up a good relationship and getting the most out of your treatment.
Don’t base your final decision about your provider on your first visit. This visit is more about introducing yourself and talking in general about your need for services. During the following visits, you and your provider will go deeper into your specific needs. You can then decide if you and your provider are a good match.

Follow-Up Care after Hospitalizations or ER Visits

At times, the need for behavioral healthcare may require hospitalization or a visit to the emergency room. Timely outpatient follow-up with a behavioral health provider is also a critical step after seeking services at the hospital.

Hospitalization. If you have been hospitalized for behavioral health or substance abuse issues, you are at highest risk of going back to the hospital during the first seven days after going home. Studies have shown that the most successful way to prevent a return of symptoms is to see an outpatient behavioral health provider within seven days of your discharge.

ER visit. The same is also important if you went to the ER for behavioral health or substance-abuse issues and were not admitted to the hospital. Research supports that being seen by a behavioral health provider within seven days of an ER visit greatly decreases the risk of future ER visits, worsening of your condition, or future hospitalizations.

How We Can Help

Our Medical Management team wants to make sure you receive the appropriate behavioral healthcare with the best provider for your needs. You can reach our Care Management team for help with receiving behavioral health services at 1-844-691-9984.

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