Albuquerque Public Schools (APS)
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Health Risk Assessment
Better You Wellness Program
True Health New Mexico is pleased to offer health coverage to APS employees. On this page you will find links to all the documents that you need to understand your True Health New Mexico health plan, as well as information on programs and services we offer that can benefit you.
Why Choose True Health New Mexico?
Medical Management. We focus on well-care, not sick-care. Our highly qualified and licensed health care medical management professionals work as a team with members and physicians to ensure members are receiving the best care and service.
Extensive Provider Network. Choose from more than 10,000 primary care providers, specialists, medical groups, and facilities around New Mexico and in Amarillo, El Paso, Lubbock, and Muleshoe, TX. All True Health New Mexico members have access to the entire network, too. We have no narrow networks for any of our members or groups.
Rich Benefits = Less Money Out of Your Pocket. You’ll appreciate the rich benefits of our health plan for APS employees and their families. Our low copayments and affordable premiums mean you get to keep more of your paycheck, while still getting the care and services you need to be your healthiest.
Value for New Mexicans. Access wellness programs at no extra cost and get rewarded for better health.
Your APS account manager is Agnes Gallegos. If you have any questions about your APS benefits, please email her.
Members, tell us how we’re doing!
Summaries of Benefits and Coverage
Prescription Drug Coverage
Your True Health New Mexico health plan includes prescription drug coverage through Express Scripts®. Log in to your account at express-scripts.com, or call Express Scripts Customer Service at 1-866-563-9297.
APS Member Guidebook
This brief guide outlines what you need to know to get the most out of your health plan.
Healthcare Services, Programs, and Resources
At True Health New Mexico, your health is our top priority. In this section you’ll find information about our Transition of Care, Case Management, and Disease Management programs; find resources to stay healthy, access a comprehensive health library; and more.
Programs and Resources to Keep You Healthy
Better You – a collection of holistic activities and challenges to help you form and keep healthy habits through nutrition, exercise, and other activities, with more than 400 challenges to choose from
Mindful You – a new program to help you cultivate mindfulness in your daily life
Informed You – a comprehensive online health resource with a multimedia library, health navigator to help you learn about symptoms of illness/injury, health risk assessments, and much more
Transition of Care program – for new members who are currently undergoing a course of treatment with a provider who is not in the True Health New Mexico network
Care Connect Nurse Advice Line: 1-844-308-2552 – talk to an experienced registered nurse, toll-free, for expert guidance and information 24 hours a day, 7 days a week, 365 days a year (exclusively for True Health New Mexico members and their eligible dependents)
Behavioral health resources – we believe behavioral health is just as important as physical health. Our Behavioral Health page lists many resources to help those who are in crisis or just looking for in-depth information. Please refer to your Summary of Benefits to determine your cost-share for behavioral health services.
Labor of Love – a free program available in Albuquerque and Roswell with perks for mothers to be
Your Virtual Care Options
What is virtual care?
Virtual care is a term that includes all the ways healthcare providers can remotely interact with patients. These services may also be referred to as virtual visits, telehealth, or telemedicine appointments.
Virtual care allows you to seek non-emergency services with an in-network provider who can treat and diagnosis medical conditions, mental disorders, and other conditions without a traditional in-person office visit, urgent care visit, or emergency care visit.
Telehealth visits during the COVID-19 pandemic
During the coronavirus pandemic, it’s important for you to continue receiving the healthcare services you need to be healthy. Your regular provider(s) may be offering telehealth visits as a safe option for receiving non-emergency care during this time.
Contact your provider(s) to learn if telehealth visits are an option for you. True Health New Mexico covers these visits at the same benefit level as in-person visits.
In-network virtual visits with Doctor On Demand®
We have partnered with Doctor On Demand to offer you in-network telehealth visits.
Doctor On Demand lets you see a doctor right away from your mobile device or camera-equipped computer. Within minutes you’ll be connected via live video with a board-certified physician. They can diagnose, treat, and even prescribe if needed. You also can schedule a video visit at a time that’s convenient for you.
Getting started with Doctor On Demand is easy:
- Download the Doctor On Demand mobile app from the App Store or Google Play.
- Create your account.
- Enter your True Health New Mexico plan information.
- Need help? Call Doctor On Demand Support at 1-800-997-6196.
Care Connect Nurse Advice Line
All True Health New Mexico members have access to our Care Connect Nurse Advice Line that is available 24/7 at 1-844-308-2552. Experienced registered nurses will talk with you about your symptoms and situation.
Your mental health is just as important as your physical health. Here are a few options to help you get the care you need as soon as possible.
- If you already have a behavioral health provider, ask if they offer telehealth/virtual visits.
- The National Suicide Prevention Lifeline offers 24/7 support through online chat. Visit https://suicidepreventionlifeline.org/chat/. You also can call the Lifeline at 1-800-273-8255.
- If you are having a mental health crisis, you can receive 24/7 support via the New Mexico Crisis and Access Line at 1-855-662-7474.
- Visit our Behavioral Health page for more resources.
Fraud, Waste, and Abuse
To learn how we prevent, detect, and investigate all forms of fraud, waste, and abuse, click here.
Appeals & Grievances
To learn about your right to request an appeal and file a grievance, click here.