In the News

True Health New Mexico is not New Mexico Health Connections; THNM call center inundated with concerned members

The August 11, 2020 announcement that New Mexico Health Connections, the state’s consumer operated and oriented health plan (CO-OP), will close at the end of the year is generating confusion in the New Mexico health insurance marketplace. When the news broke, competitor True Health New Mexico began receiving calls, texts, and emails voicing concern about the company’s future.

Although True Health New Mexico and New Mexico Health Connections are two distinct, separate legal entities, they share a common history, which is causing confusion. Within the first hour of business on Tuesday morning, True Health New Mexico fielded more than 25 contacts from concerned business owners, providers, and stakeholders.

“True Health New Mexico and New Mexico Health Connections split into two different legal and commercial organizations in 2018. Many of us at True Health New Mexico were the co-creators of New Mexico Health Connections. Though we are two very distinct companies today, I can understand why there may be some lingering confusion; and we want to assure the community that True Health New Mexico today and into 2021 continues to deliver on its deep commitment to affordable, comprehensive care and coverage,” said Dr. Mark Epstein, True Health New Mexico CEO and President.

True Health New Mexico provides insurance both through the health insurance exchange – Be Well New Mexico – and directly to employer groups, individuals as well as federal employees. The company will launch its 2021 individual and employer group plan offerings in the fall and expects to be bring very competitive plans to the individual insurance Open Enrollment period, which starts November 1, 2020. “A competitive marketplace is good for New Mexicans,” added Dr. Epstein. “Our plans reflect our commitment to reducing barriers to care, particularly behavioral health services, and offering healthy programs and resources to our members.”

On January 1, 2018, Evolent Health purchased the commercial business of NMHC and with that acquisition established True Health New Mexico, which also added individual marketplace coverage in 2020. The leadership and employee team that had established NMHC transitioned to the new company. Individual members remained with the CO-OP while commercial groups transitioned to True Health New Mexico, which is a wholly owned subsidiary of Evolent Health. Based in Arlington, Virginia and founded in 2011, Evolent Health is a national value-based care partner providing integrated clinical and financial capabilities to health systems and providers.